M Thenmozhi

organisations adopting such systems. While the focal point of connected research is predominantly on instruments, models, and methodologies, only moderate attention has been given to understand and improve the value realisation process of IS. We adopted the DeLone and McLean model of IS success for the design of a value realisation model of IS in the financial services domain. While this model has been originally contrived for the area of information systems, it basically conquers the process of value realisation. In executing so, it is not only well-founded but its practical application can been broadened to other areas too. Hence, this paper presents a re-specification of DeLone and McLean's IS success model as a value creation model, examining it empirically in the context of financial services. A conceptual framework is proposed from a comprehensive review of IS success and value creation literature that evaluates IS success and value. Six variables are employed to measure IS system success and value in financial services industries. This conceptual FS-IS value creation model is tested and validated using data collected from banking and non-banking Indian financial companies. Primary contributions of the study include a new financial services information system success value model and a validated rating scale to measure information system constructs and performance for use by banking and non-banking companies. Copyright © 2014 Inderscience Enterprises Ltd.

Technology plays a key role in today's business environment and is becoming increasingly necessary for all businesses to incorporate information technology solutions to operate successfully. The importance of information quality in the present business scenario has been drawing the attention of practitioners and academicians. This paper aims at broadening the understanding about information quality as a critical factor by which information technology spread its influences on banking success. In the context of Indian banking, this study examines how banking technology has benefited through information quality. A research framework and associated hypotheses are proposed based on process-based IS success model and instruments are developed to measure and validate information quality and banking success in IT investments. An empirical survey was conducted, and questionnaires were distributed to 600 bankers. A total of 499 valid observations was collected and analysed using structural equation modelling (SEM). The results suggest that information quality has a positive and significant effect on banking success from an internal user perspective. Copyright

The advent of Information Technology (IT) is rapidly changing the banking industry. Banks are viewed as information processors and provide an interesting focus of information problems in decision-making. Information is itself a product that customers and staff in any organization consume. Poor information quality has a significant impact on banking and the importance of information quality to current business practices has long drawn attention of practitioners and academicians. This paper aims to broaden the understanding about information quality as a critical factor through which information technology spreads its influences on the banking success. In the context of Indian banking, this study examines how banking technology has benefited through information quality. A research framework and associated hypotheses are proposed. An empirical survey was conducted and questionnaires were distributed to 300 bankers. A total of 270 valid observations was collected and analyzed using multiple regressions using OLS technique. The results suggest that information quality has positive effects on the banking success.