A study on cyber secured eGovernance in an educational institute: Performance and user satisfaction

It is widely acknowledged that eGovernance can be immensely useful in the efficiency of the functioning of the government and improving citizen service delivery. There are many areas of concern where the performance of eGovernance can be improved. A centralized security management system is installed for the secured access of the eGovernance service. The eGovernance approach will enable governments to achieve efficiency gains and improve service delivery levels, raise citizen satisfaction with government services, and enhance quality of life of citizens. This study attempts to find the performance and user satisfaction with eGovernance implemented in an educational institute. Further, the concentration of the analysis is to find what other areas can be brought under the eGovernance system. Studies have been made about the existing security measures deployed. From these studies, it was found that only computer science department students were aware of cyber crime and cyber security. Avoiding paperwork, 24x7 access and transparency were pointed out as advantages in the eGovernance system. Many respondents expressed concern about the security of their information both in transit and as well as in the databases of the eGovernance information servers. The aim of this study is to find the performance expectancy and evaluate user satisfaction in an eGovernance system and to provide secured eGovernance services by hardening the cyber infrastructures.